leaving BT Broadband

My contract with BT has now expired and I am shortly to move my ADSL connection to one of the Entanet resellers (TitanADSL). All the Entanet resellers I have read about get good reviews. I picked TitanADSL because they offer additional webspace and mySQL databases on top of their broadband service. With luck my IP service will improve hugely (BT consistently throttle service at peak times) and I know that my “support” service will improve beyond recognition.

I know I shouldn’t have bothered, but I actually made the mistake of emailing BT Broadband “support” requesting a MAC (Migration Activation Code) so that I could get my new supply sorted. I received the response below. I cannot believe that I actually received an email from someone “trying to be part of the solution”. Needless to say I received no MAC so I phoned the number given on the the BT website and got the code over the phone in minutes.

BT Email

Dear Sir / Madam,

Thank you for your e-mail dated 6/12/07 regarding your request for MAC code.

With regards to your email, I would like to inform you that I have to forward this matter to the relevant team for further assistance. Therefore, I would request you to kindly forward your account details, i.e. the customer account number and the telephone number in reply. We need this information for security reasons, as well as to access your account and assist you further.

I can assure you that on receipt of your account details we will assist you in an appropriate way and will make every possible endeavour to solve your concern as soon as possible.

I realise that I have not been able to resolve your concern immediately. I can assure you that I am trying my best to be a part of the solution and in the meantime I would like to thank you in anticipation of your continued patience and co-operation, and to assure you of our best intentions at all times.

Thank you for contacting BT.

Yours Sincerely,
eContact Customer Service

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